Privacy Policy

Welcome to The Pulque House ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thepulquehouse.com or make a reservation with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you make a reservation, sign up for our newsletter, or contact us directly.

• Reservation Details: Date, time, party size, dietary preferences, and special occasion notes you provide when booking a table.

• Payment Information: When processing payments, we use PCI-DSS compliant third-party processors. We do not store full credit card numbers on our servers.

• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages, collected automatically via cookies and analytics tools.

• Communications: Records of correspondence if you contact us by email, phone, or through our website forms.

We use the information we collect to:

• Process and confirm table reservations and manage your dining experience.

• Send transactional emails such as reservation confirmations and reminders.

• Send marketing communications (newsletters, promotions, event announcements) — only with your consent, which you may withdraw at any time.

• Improve our website, menu offerings, and overall guest experience through analytics.

• Comply with legal obligations and resolve disputes.

• Detect and prevent fraudulent or unauthorized activity.

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function (e.g., session management, security).

• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and anonymized.

• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Trusted vendors who assist us in operating our website and business (e.g., reservation platforms, email marketing services, payment processors). These parties are contractually obligated to keep your information confidential.

• Legal Authorities: When required by law, court order, or governmental authority.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Reservation data is typically retained for up to 3 years for operational and legal purposes. Marketing preferences and newsletter subscriptions are retained until you unsubscribe.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to certain legal exceptions.

• Opt-Out: Unsubscribe from marketing emails at any time using the "unsubscribe" link in any email or by contacting us directly.

• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@thepulquehouse.com.

Our website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites (e.g., social media platforms, review sites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Pulque House Email: privacy@thepulquehouse.com Website: thepulquehouse.com