Terms & Conditions

By accessing or using the website at thepulquehouse.com, making a reservation, or visiting The Pulque House ("we," "our," or "us"), you agree to be bound by these Terms & Conditions and all applicable laws and regulations.

If you do not agree with any part of these terms, you are prohibited from using or accessing this site or our services. These terms apply to all visitors, users, and others who access or use our services.

Reservations made through our website, by phone, or via third-party platforms are subject to availability and confirmation by The Pulque House.

Cancellation Policy: We kindly ask that cancellations be made at least 24 hours in advance. For large-party reservations (6 or more guests), a minimum of 48 hours notice is required. Failure to cancel within the required window or no-shows may result in a cancellation fee.

Late Arrivals: We hold reservations for up to 15 minutes past the booked time. After this period, your table may be released. Please contact us if you anticipate being late.

Special Events & Private Dining: Bookings for private events, tasting menus, or special occasions may require a deposit and are governed by a separate event agreement provided at the time of booking.

The Pulque House serves alcoholic beverages, including pulque, mezcal, and other spirits. All guests must be of legal drinking age (21 years or older in the United States) to consume alcohol on our premises.

We reserve the right to request valid government-issued photo identification from any guest at any time. We strictly comply with all applicable liquor laws and reserve the right to refuse service to any individual who appears intoxicated or cannot provide valid proof of age.

We do not permit the removal of alcoholic beverages from our premises unless permitted by applicable law and explicitly authorized by management.

We are committed to providing a welcoming, respectful, and enjoyable environment for all guests and staff. Behavior that is disruptive, abusive, threatening, or discriminatory toward staff or other guests will not be tolerated.

The Pulque House reserves the right to refuse service or remove any guest from the premises who violates our conduct standards, without refund or compensation.

Guests are responsible for any damage caused to our property, furnishings, or equipment as a result of their actions or the actions of their party.

Our menu, pricing, and availability of items are subject to change without notice. Seasonal ingredients, supply chain conditions, and culinary creativity mean that certain dishes or drinks may be modified or unavailable at any given time.

All prices listed are in U.S. dollars and are exclusive of applicable taxes and gratuity unless otherwise stated. A service charge may be added to parties of 6 or more guests.

We make every effort to accommodate dietary restrictions and allergies; however, our kitchen handles common allergens including gluten, nuts, dairy, shellfish, and eggs. We cannot guarantee a completely allergen-free environment.

All content on this website — including but not limited to text, graphics, logos, images, audio clips, and software — is the property of The Pulque House or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

The Pulque House name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of The Pulque House. You must not use such marks without our prior written permission.

If you submit reviews, comments, photos, or other content to us via social media, email, or any other channel, you grant The Pulque House a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our marketing and promotional activities.

You represent and warrant that you own or have the necessary rights to the content you submit, and that such content does not infringe the rights of any third party.

We reserve the right to remove or decline to publish any user-generated content that we deem inappropriate, offensive, or inconsistent with our brand values.

Our website may contain links to third-party websites, reservation platforms, or social media pages. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

We use third-party services for reservations (e.g., OpenTable, Resy), payment processing, and analytics. Your use of these services is governed by their respective terms and privacy policies.

To the fullest extent permitted by applicable law, The Pulque House shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your use of our website or services.

Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid to us in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on the site.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes your acceptance of the new terms.

We encourage you to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these terms were last revised.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

The Pulque House Email: legal@thepulquehouse.com Phone: (555) 000-0000 Address: [Restaurant Address], [City, State, ZIP]

We aim to respond to all inquiries within 5 business days.